8 hours

Call Center Representative (SCA)

Performant Financial
San Angelo, TX
  • Job Code
    2019-80-4-002
Performant Financial Corporation
Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

Call Center Representative (SCA)
Job Code:2019-80-4-002
Location:San Angelo, TX
Status:Regular Full Time
  
Responsibilities:
The Call Center Representative will be part of a team answering incoming calls from customers of certain Performant clients, responsible for understanding customer needs and providing excellent customer service.

Essential duties:

•Answering inbound calls in a timely & courteous manner
•Actively listen and understand customer requests, questions and/or complaints
•Provides prompt and accurate answers to questions and/or direction to applicable resources form or contact
•Maintain professionalism with difficult customer interaction
•Accurately input data into the applicable system as required to document call activity.
•Ability to quickly understand information and situations and provide appropriate response
•Convey information effectively
•Assist in identifying trends and specific issues based upon service requests and activity
•Other as may be assigned
Required Skills and Knowledge:


•Strong ability to actively listen and communicate solutions
•Friendly, upbeat and positive attitude
•Ability to multi-task and make quick decisions
•Demonstrated ability to follow instruction
•Comfortable with technology and adapts to new systems and tools quickly
•Excellent written and verbal communication skills
•Excellent phone manner and professionalism
•Demonstrated ability to service customers with courtesy and professionalism at all times



Physical Requirements:

•Sit/stand/walk 8-12hr/day
•Lift/carry/push/pull under and over 10lbs occasionally
•Keying frequency, handling, reaching, fine manipulation
Education and Experience:


•1-2+ years of experience in a call center or customer service position
•High School Diploma or equivalent

Other Requirements:
• Must submit to and pass background check. 
• Must not have any Federal or State liens resulting from County, State or Federal tax issues.
• Must not have any current defaulted student loans.
• Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors. 
• Performant is a government contractor. Client assignment for this position may require additional background and/or clearances.
• Must submit to and pass drug screen.
 
This Job Profile is subject to change at any time.

Performant Financial Corporation is an Equal Opportunity Employer. Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

NO AGENCY SUBMISSIONS
  

Categories

Posted: 2019-11-10 Expires: 2019-12-10

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Call Center Representative (SCA)

Performant Financial
San Angelo, TX

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