10 hours

Call Center Representative (SCA)

Performant Financial
San Angelo, TX
  • Job Code
Performant Financial Corporation
Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

Call Center Representative (SCA)
Job Code:2020-80-4-001
Location:San Angelo, TX
Status:Regular Full Time
The Call Center Representative will be part of a team answering incoming calls from customers of certain Performant clients, responsible for understanding customer needs and providing excellent customer service.

Essential duties:

•Answering inbound calls in a timely & courteous manner
•Actively listen and understand customer requests, questions and/or complaints
•Provides prompt and accurate answers to questions and/or direction to applicable resources form or contact
•Maintain professionalism with difficult customer interaction
•Accurately input data into the applicable system as required to document call activity.
•Ability to quickly understand information and situations and provide appropriate response
•Convey information effectively
•Assist in identifying trends and specific issues based upon service requests and activity
•Other as may be assigned
Required Skills and Knowledge:

•Strong ability to actively listen and communicate solutions
•Friendly, upbeat and positive attitude
•Ability to multi-task and make quick decisions
•Demonstrated ability to follow instruction
•Comfortable with technology and adapts to new systems and tools quickly
•Excellent written and verbal communication skills
•Excellent phone manner and professionalism
•Demonstrated ability to service customers with courtesy and professionalism at all times

Physical Requirements:

•Sit/stand/walk 8-12hr/day
•Lift/carry/push/pull under and over 10lbs occasionally
•Keying frequency, handling, reaching, fine manipulation
Education and Experience:

•1-2+ years of experience in a call center or customer service position
•High School Diploma or equivalent

Other Requirements:
• Must submit to and pass background check. 
• Must not have any Federal or State liens resulting from County, State or Federal tax issues.
• Must not have any current defaulted student loans.
• Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors. 
• Performant is a government contractor. This position is purposed for government client assignments subject to meeting specific requirements (*) including additional licenses, background and clearance(s).
• Must submit to and pass drug screen.

*Hourly rate and any SCA fringe or other benefit is based upon specific pre-assignment transition requirements and assignment to specific government client. Company, Licensure, and Government clearance requirements include, but not limited to, timely and accurate filing of taxes, in good standing with payment plan for outstanding tax balances, no defaulted student loans, no tax liens, ability to pass pre-employment, clearance and periodic background checks during employment (such as criminal, credit, state, federal debarment lists, etc.)Obtaining and maintaining all requirements for government client assignment, including but not limited to licenses and government clearances are a condition of employment. Failure to successfully obtain and maintain licenses and government clearances will result in review for immediate termination of employment. 

This Job Profile is subject to change at any time.

Performant Financial Corporation is an Equal Opportunity Employer. Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.



Posted: 2020-02-18 Expires: 2020-03-19

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Call Center Representative (SCA)

Performant Financial
San Angelo, TX

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