17 hours

Client Services Operations Support Rep II (Contingent Assignment at Client Site in Louisiana)

Performant Financial
Lathrop, CA
  • Job Code
    2020-20-2R-001
Performant Financial Corporation
Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

Client Services Operations Support Rep II (Contingent Assignment at Client Site in Louisiana)
Job Code:2020-20-2R-001
Location:Remote - Lathrop, CA
Status:Agency/Temp
  
Responsibilities:
THIS IS A TEMPORARY ASSIGNMENT THROUGH ONE OF PERFORMANT'S TEMPORARY AGENCY PARTNERS FOR
A CLIENT SPECIFIC ASSIGNMENT ON-SITE IN BATON ROUGE, LOUISIANA


Client Services Operations Support Representative (II) is responsible for providing basic clerical support for Collections/Recovery Services all the while focused on efficient processing of high-volume transaction-oriented assignments, including copying, filing, processing documents and mail, performing basic data entry into collection system, inbound and outbound calls, and operating general office equipment. 
  • Learns and applies knowledge of company and client specific terminology, requirements and process/procedures to complete work.
  • Follows defined procedures to complete routine tasks. Recognizes when deviation from standard processes and may make simple adaptations to support change according to requirements.
  • Works under general supervision.
  • Uses own judgement in choosing proper procedures to follow based on established guidelines.Decisions are occasional and are subject to review by senior staff and management.
  • Refers non-standard inquiries/problems to higher level staff.
  • Must submit to and receive client required clearance (LDR)
Required Skills and Knowledge:
  • Ability to perform basic tasks in Microsoft Excel and Word programs independently and some intermediate activities with some assistance, and solid independent use of general office equipment.
  • Good problem-solving skills.
  • Good communication (written and verbal) skills. Demonstrated solid use of existing client systems independently or has demonstrated ability to quickly adapt to new programs and systems (if external).
  • Regularly interacts with team members and builds effective working relationships with internal/external clients.
  • Fast and accurate typing and 10-key skills
  • Basic math skills needed to calculate numbers and percentages
  • Demonstrated timely follow-up skills, ability to multi-task and handle busy phone lines with daily workload
  • Very detailed oriented and highly organized
  • Ability to prioritize daily workloads and meet daily deadlines
  • Strong customer service skills

Physical Requirements:

  • Perform duties in a busy standard office environment with moderate noise level
  • Sits or stands at a desk during scheduled shift, reaching as needed to use office equipment.
  • May make and return calls using an office phone system;
  • Views a computer monitor, types on a keyboard and uses a mouse.
  • Reads and comprehends information in electronic (computer) or paper form (written/printed).
  • Types frequently, but not constantly, using a keyboard and mouse.
  • Occasionally lifts/carries/pushes/pulls up to 10lbs
Education and Experience:
  • High school diploma or equivalent
  • Minimum of 2 years of relevant office clerical support experience.

Other Requirements:

  • Must submit to and pass background check.
  • Must not have any Federal or State liens resulting from County, State of Federal tax issues. 
  • Must not have any current defaulted student loans.
  • Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors.
  • Must submit to and pass drug screen.
  • Must submit to and successfully receive client required clearance(s)

Performant is a government contractor. Certain client assignments for this position may require submission to and successful outcome of additional background and/or clearances throughout employment with the Company.

Job Profile is subject to change at any time.

Performant Financial Corporation is an Equal Opportunity Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

NO AGENCY SUBMISSIONS OTHER THAN PERFORMANT AGENCY PARTNER CONTRACTED FOR THIS SPECIFIC RESOURCE JOB ORDER

  

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Posted: 2020-02-24 Expires: 2020-03-25

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Client Services Operations Support Rep II (Contingent Assignment at Client Site in Louisiana)

Performant Financial
Lathrop, CA

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