1 hour

DENTAL PRACTICE MANAGER

Community of Hope
Washington, DC 20032

Effective September 19, 2021, all COH employees, interns, subcontractors, and volunteers are required to be fully vaccinated against Covid-19. This includes all staff, whether they are working remotely, hybrid, or in person. To be in compliance, and to be considered fully vaccinated, employees should have received one shot of Johnson & Johnson or two shots of either Pfizer or Moderna, plus, as of March 18, 2022, the appropriate booster, as based on CDC guidance below: If you require a religious or medical exemption, please reach out to hr@cohdc.org




  • Moderna: Eligible for the booster 5 months after completing your Moderna COVID-19 vaccination series, with an additional 30 days to receive your booster allowed for by COH 

  • Pfizer: Eligible for the booster 5 months after completing your Pfizer COVID-19 vaccination series, with an additional 30 days to receive your booster allowed for by COH.  

  • Johnson & Johnson: Eligible for the booster 2 months after receiving your Johnson & Johnson vaccine, with an additional 30 days to receive your booster allowed for by COH. 




 


The Dental Practice Manager is accountable directly to the Director of Health Services and works closely with the Dental Director and Lead Dental Assistant. The position is responsible for coordinating the activities of the dental reception team, revenue cycle tasks, patient experience management, and providing administrative coordination with other members of the health services team at the Conway and Marie Reed locations. The position is responsible for supervision of the dental receptionists. This is a full-time position and is 100% onsite.


This position starts at $60k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range


 


Highlighted Duties and Responsibilities:



  • Manages scheduling of phone and front desk coverage to ensure that sufficient staff resources are in place to meet demand and allow access to care

  • Lead staff for managing and addressing patient complaints with sensitivity

  • Monitors patient reminder system; monitors telephone encounters to ensure that all voice mail messages for existing patients are being appropriately recorded in the EMR system

  • Ensures Telephone Encounters assigned to the Administrative team are addressed correctly and consistently and managed in accordance with clinical protocols.

  • Coordinates with Dental Director to maintain and update provider schedules as needed.

  • Provides back-up support only as needed to the receptionists including registration, scheduling, collection of payments, and answering calls.

  • Works with the Director of Heath Services to ensure that staff is trained on appropriate registration and insurance verification systems.

  • Is compliant with Community of Hope policies and state and federal regulations governing confidential information, including HIPAA.

  • Reviews the performance of team members in a timely manner, including doing performance evaluations on a timely basis and documenting any issues or changes.

  • Complies with and helps to enforce standard organizational policies and procedures, including follow hiring procedures.



Minimum Qualifications:



  • High School Diploma/GED required; B.A. preferred.

  • Experience with working with under-resourced populations preferred

  • Experience in dental health care setting preferred

  • Ability to work on site and to travel between sites required

  • Bilingual preferred in English and Spanish/Amharic

  • Ability to work some evenings and weekends required

  • This position is required to work 100% on site. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in person learning for a specific amount of time after hire



We offer great benefits including:



  • Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield

  • National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants

  • Life insurance, short-term disability and long-term disability insurance

  • 403(b) Retirement Plan

  • Flexible Spending Accounts for medical and dependent care reimbursable expenses;

  • Transportation pre-tax payroll deduction for metro;

  • Generous paid vacation leave, sick leave and holidays;

  • Eligible for up to 5% raises on an annual basis based on performance evaluation

  • Tuition Reimbursement for graduate studies 

  • Opportunities to volunteer at our programs or COH events

  • And much more!



About Us: 

Community of Hopeis a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients.  Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable. 



At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff. 



Check out our website for more information here.

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Posted: 2022-05-25 Expires: 2022-06-24

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DENTAL PRACTICE MANAGER

Community of Hope
Washington, DC 20032

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