15 hours

ImpACT Housing Program Manager

Caritas of Austin
Austin, TX 78701

Job Title: ImpACT Housing Program Manager

Department: Programs

Program: ImpACT Housing Program

Reports To: Deputy Director, PSH and Integrated Services

FLSA Status / Pay Type: Exempt / Salary



Caritas of Austin Values


We believe in the inherent dignity of all people, and we celebrate every persons uniqueness and contributions to our work.



We are committed to fairness and impartiality in the way we provide services and opportunities for service.



We are resolute in our mission to build wellbeing and end homelessness for the people we serve.



We have high standards for every aspect of our work, continuously raising the bar to provide the best experience and outcomes for everyone we serve.



We are leaders in meeting the most pressing needs of the Austin community, continually learning and improving to affect positive change.


Position Summary

The Program Manager is responsible for overseeing the day-to-day operations of the IMPACT Program. IMPACT is a Permanent Supportive Housing (PSH) program that serves people who have experienced chronic homelessness. The program is an intensive supportive community-based housing program and uses a modified Assertive Community Treatment (ACT) model.  The program is operated under the Housing First Model with a Harm Reduction approach. The IMPACT Program is expected to expand from 24 to 125 participants, progressively, over the next 2-3 years. The Program is part of Austins AT Home Pay for Success initiative, a unique opportunity and new funding model to expand housing services in Austin.


Essential Duties & Responsibilities

Program Management

  • Responsible for the day-to-day operations and supervision of a multidisciplinary team.

  • Direct and manage effective and cost-efficient modified Assertive Community Treatment (ACT) Services.

  • Work with Deputy Director and Team Lead in program development, monitoring, goal setting and growth.

  • Ensure program compliance with funder requirements, including the program meeting funder required outputs/outcomes.

  • Internal monitoring of client files through file and case reviews.

  • Prepare, analyze, and submit all program reports.

  • Management of program budgets) to ensure compliance with budget limits, and agency/funder fiscal policies and procedures.

  • Provide strong leadership within program, Caritas and at the community level.

  • Oversee contract monitoring visits.

  • Ensure that relevant client services data is entered accurately and timely into HMIS per internal policies and ECHO standards.

  • Share the responsibility in on-call activities with other team members.


  • In collaboration with Team Lead and Deputy Director, make decisions regarding hiring, performance evaluations, promotion, and disciplinary action. Adhere to internal HR policies and procedures.

  • Identify professional development needs of supervisees and facilitate professional growth of program staff. 

  • Develop, implement, and routinely update training protocol for team members.

  • Review work schedules and delegate assignments appropriately.

  • Maintain effective and appropriate communication with all supervisees and staff.

  • Maintains regular supervision schedules with direct reports.

Organization Support Functions

  • Participate in agency and community planning and training functions.

  • Comply with administrative procedures, reporting, and record keeping policies.

  • Serve on the Caritas Leadership Team.

  • Embrace Caritas values and lead by example.

  • Collaborate with other staff to ensure inter- and intra-departmental cooperation and coordination.

  • Community Support Functions.

  • Participate in community-wide coordination and training with regard to program.

  • Serve on internal and external committees/task groups pertinent to program and client population.

  • Represent program and agency at community and Pay for Success meetings.

Client Services

  • Respond to client grievances with Clinical Team lead when necessary.

  • Manage on call responsibilities with team member.

Other Duties

  • Perform other duties as assigned by Deputy Director.

  • Design an approved plan for professional development.

  • Treat clients, staff, and the general public with courtesy, respect and professionalism.



  • Masters Degree from an accredited college/university with a major in one or more of the following areas: Social Work, Psychology, Sociology, Counseling, Public Administration, or other Human Services related fields required.


  • Minimum three years management and/or supervisory experience required.

  • Experience working with people experiencing chronic homelessness, mental health disorders, and/or substance abuse required.

  • Previous experience managing supportive housing programs and/or managing homeless services programs strongly preferred.

  • Licensed Mental Health Professional (LCSW, LPC) strongly preferred.

  • Experience with program expansion and development preferred.

Knowledge, Skills, and Abilities

  • Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illness and respect for client rights and personal preferences are essential.

  • Ability to work effectively with and supervise members of an interdisciplinary team.

  • Strong supervisory, management and leadership skills.

  • Ability to understand, analyze and utilize data as a management tool.

  • Budget management skills.

  • Quality control and process improvement skills.

  • Understanding and knowledge of professional case management.

  • Strong problem solver.

  • Ability to collaborate with a variety of stakeholders.

  • Strong communicator both written and verbally.

  • Bilingual Spanish and/or ASL helpful.

Computer Skills

  • Experience working with various software programs: word processing, spread sheet and databases (HMIS preferred).




Posted: 2019-08-16 Expires: 2019-09-15

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

ImpACT Housing Program Manager

Caritas of Austin
Austin, TX 78701

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast