2 hours

IT Product Specialist

Health Care Logistics
Grove City, OH 43123

Health Care Logistics is seeking outgoing, enthusiastic, and self-motivated IT Product Specialist to join our Technology Services Team. 


About Health Care Logistics


Located in Columbus, Ohio area for 40+ years Health Care Logistics (HCL) has been an established and stable medical products company that is an industry leader specializing in manufacturing, packaging, and distributing unique and hard-to-find products. Complete customer satisfaction is at the heart of everything we do.


HCL guarantees an unmatched inventory of unique and hard-to-find items that includes compounding and dispensing products, infection prevention supplies and unit dose packaging materials, as well as many other lines.  We stock more than 8,000 products from 22 unique lines. We've tailored our products and services to the needs of our customers which makes us unique and adaptable to meet our customers needs!


HCL maintains an excellent work and personal life balance where employees never take work home!


Some of the things you will do as an IT Product Specialist



  • Troubleshoot and document potential system bugs

  • Assist in developing user stories around new features

  • Conduct VOC calls with current customers to add to the roadmap

  • Perform QA on bug fixes and new features being released


  • Performing requirements gathering

  • Initial configuration of the system

  • Customer configuration documentation

  • Assist in implementation and installation


  • Create, maintain, and execute SOP for provisioning new hardware

  • QA new hardware from manufacturing

  • Create SOP for the lifecycle of Inventory

  • Verifying/tracking lot numbers and serial numbers within P21 by performing a monthly inventory audit


  • Provide supplementary remote training when requested from users

  • Prepare documentation for system operation

  • Prepare customer notifications for new functionality being released

  • Respond to customer support inquiries

  • Creating End-User Documentation


  • Perform Web demos with potential customers as needed

  • Relay usage, volume, and pricing proposals to sales management as needed

  • Conduct training with sales team as needed

Vendor Management

  • Ensure Vendors are meeting timelines for the production of products

  • Identify and communicate any issues between HCL and Vendors if they arise

  • Schedule meetings between vendors and HCL as needed

  • Publish Vendor Delivery Schedules to the HCL team


What education and experience you will bring to HCL

  • High School Diploma or GED required

  • Technical Writing skills required

  • Computer Operation skills required

  • Basic Networking skills preferred

  • Customer Service skilled required

  • Initiative-taking and team oriented; works harmoniously and effectively with others

  • Detail oriented with strong follow-through

The Good Stuff also known as What HCL Offers


At HCL you can have a great job that can grow into a great career.  HCL offers:

  • Financial security through competitive compensation

  • Excellent work life balance! Never take work home!

  • Health care and wellbeing programs including medical, dental, vision and wellness

  • Paid time off including vacation and personal time

  • 401K retirement savings with a generous company match

  • Rainy Day Savings Program for unplanned emergencies with a generous company match

  • Work environments that are safe, clean, well-lit, and spaced out with safety dividers

  • An established and stable company for over 40 years with a history of being actively involved in local communities


Posted: 2023-03-23 Expires: 2023-04-22

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IT Product Specialist

Health Care Logistics
Grove City, OH 43123

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