Less than 1 hour


Community of Hope
Washington, DC 20032
The Nursing Director of Clinical Operations is accountable directly to the Chief Nursing Officer. This position supervises each sites Clinical Nurse Manager as well as the vaccine nurse. Oversees patient flow and team coordination for patient visits and ensures high quality of care for patients following the guidelines of the Patient Centered Medical Home model and/or Birth Center model as applicable. Ensures that COH clinical protocols are followed at the medical facility. Collaborates with the Director of Health Operations to ensure adequate access to care and patient flow throughout the clinic sites and collaborates with clinician and administrative staff to ensure effective and efficient clinic operations. This is a full-time position.


Highlighted Duties and Responsibilities:

  • Responsible for the oversight of administration and application of all clinical nursing functions, procedures, and protocols

  • Oversees management of inventory of medical supplies within budget specifications for all of the medical clinic sits.

  • Oversees in-service or refresher training as needed to keep clinical staff up to date on medical information as well as further their medical knowledge.

  • Handles patient complaints in a timely and responsible manner

  • Oversees the functioning of the Vaccine for Children program at the clinic according to CDC and DC regulations.

  • Prepares patients for examination and treatment including, but not limited to, taking the patients history, obtaining accurate vital signs, and verifying the chief complaint.

  • Prepares exam and treatment room with necessary instruments according to policy and/or procedure manual as instructed.

  • Observes, records, and reports patients condition and reaction to drugs and treatments ordered by the provider.

  • Addresses patient phone calls in a timely and efficient manner, forwarding to the provider when necessary.

  • Answers triage phone calls by assessing the patients medical condition and determining if patient needs to be seen by the provider or should be sent immediately to the Emergency Room

  • Monitors the outstanding lab report in eCW to ensure that results are received in a timely manner and that patients return to the clinic should a lab not be completed properly.

  • Meets with supervisees regularly and provides ongoing feedback and support, including opportunities for professional development.

  • Complies with and helps to enforce standard organizational policies and procedures as described in the COH toolbox including but not limited to the employee handbook, the Accounting Manual, and other COH policies and procedures.

  • Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates and documenting any issues or changes.

  • Promotes the One Community, One Hope culture through participating in quarterly culture initiatives and implementing teambuilding activities or creating other opportunities that promote a positive workplace culture.

Minimum Qualifications:

  • Bachelor of science degree in nursing required.

  • A current, unencumbered DC Registered Nurse license with current CPR certification required.

  • One year management experience required

  • Knowledge of primary care and health maintenance required.

  • Ability to work with computers and electronic health records required

  • Strong verbal and written communication skills required

  • Strong organizational skills with an ability to multitask required

  • Demonstrates cultural competence in communicating with low-income populations required

  • Demonstrates ability to function effectively in a team required.

  • Ability to travel between COH sites or relocate to a different COH site on a full or part-time basis required

  • Ability to work Saturdays and evenings required.

  • Bilingual in Spanish, Amharic, or French preferred

We offer great benefits including:  

  • Medical Plans through CareFirst BlueCross Blue Shield; 

  • Dental Plans through CareFirst BlueCross Blue Shield; 

  • Vision Plans through CareFirst BlueCross Blue Shield; 

  • Life insurance, short-term disability and long-term disability insurance; 

  • 403(b) Retirement Plan; 

  • Flexible Spending Accounts for medical and dependent care reimbursable expenses; 

  • Transportation pre-tax payroll deduction for metro; 

  • Generous paid vacation leave, sick leave and holidays; 

  • NHSC and DCHPLRP loan repayment participants  

  • And much more! 

About Us: 

Community of Hopeis a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients.  Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable. 


At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff. 

Check out our website for more information here.



Posted: 2021-04-13 Expires: 2021-05-13

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Community of Hope
Washington, DC 20032

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