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PART TIME Coach Care Navigator

Tyrone, PA 16686
Spark360 PART TIME Coach Care Navigator (CCN) Job Purpose

At Spark360 we work to SPARK people and organizations to reach goals they may have never thought possible.  The foundation of Spark360 is our People Oriented Delivery (POD) teams, which include the VP of Operations, Regional Wellness Coordinators, Wellness Coach/Coordinators, and RN Care Navigators.   The CCN is a trusted single point of contact to connect individuals and family members to the best health and benefits resources available to them, assists individuals and team members with navigation of the complex healthcare system to ensure that clients receive the best care possible and functions as a clinical resource for other POD team members. In addition, the CCN engages with clients in-person or telephonically to offer coaching services for behavioral lifestyle change. The CCN part time role will require an estimated 5-10 hours per week in the Blair County, PA area. 

SPARK360 Coach Care Navigator (CCN) Description of Duties and Responsibilities

  • Provides guidance and support to clients employees to help them understand and utilize their population health management program and company health care benefits:

  • Maintains a working knowledge of all benefit plans and how to access the needed information.

  • Conducts research on the team, employer and members' behalf to resolve healthcare issues.

  • Guides members and providers through the cost and complexity of healthcare.

  • Provides exceptional customer service by answering inbound calls or online inquiries regarding services, claims, benefits, eligibility, provider searches and other health-related inquiries, as well as following up with members to ensure their needs have been met.

  • Guides care by providing education, options, advocacy and assistance with specific health care issues when navigating the healthcare system:

  • Guides the member experience by providing information, education and resources (often related to specific conditions)

  • Manages, conducts and tracks outreach initiative for the member population

  • Provides support to help members understand their options for care

  • Educates and empowers clients so they confidently navigate the healthcare system

  • Utilizes technology, data, and other internal information to assist employees in obtaining the best and most cost-efficient health care for disease and condition management.

  • Implements Population Health Management Strategies:

  • Maintains and follows Population Health Management Strategy protocols, including focus on disease and condition management, using judgement and discernment.

  • Provides lifestyle coaching and supports individuals by providing information, encouraging progress, setting goals and working to address challenges or barriers that arise.

  • Works independently to assist individuals in achieving their health and wellness goals.

  • Demonstrates commitment to quality and continuous improvement.

  • Creates an environment that is motivating, safe, supportive, noncompetitive, and nonjudgmental for client employees.

SPARK360 Coach Care Navigator (CCN) Qualifications 

Education & Experience

  • Bachelors degree in a health-related field (i.e. nutrition, exercise science, safety, nursing, psychology, public health, health promotion, etc.); or equivalent experience preferred.

  • Strong knowledge of the healthcare industry, specifically benefits administration

  • Life, accident and health insurance license preferred.

  • Experience in wellness coaching preferred.  

Skills & Competencies

  • Demonstrates knowledge of basic health, nutrition, and fitness principles 

  • Ability to apply the principles of behavior change and group facilitation in coaching situations 

  • Demonstrated ability to navigate/understand and explain Health Plan SPDs

  • Demonstrated ability to multitask, provide clear attention to detail, and maintain records.

  • Ability to work with diverse groups of people of varying ages, ethnicity, life experience, etc. 

  • Proficient in Microsoft Office Suite, e-mail, and internet navigation.

  • Excellent written and oral communication and interpersonal skills.

  • Strong organizational and time-management skills.

  • Excellent critical thinking skills

  • Demonstrated ability to work autonomously

  • Demonstrates professionalism and tact at all times.

  • Displays enthusiasm and a positive attitude. 

  • Understands and adheres to client confidentiality.

  • Thrives in a team environment, with the ability to excel in a fast-paced atmosphere 

  • Displays flexibility and shows initiative.

  • Exhibits active listening.  

Special Requirements

  • May be required to work outside of regular working hours to accommodate client schedules. 

  • May be required to travel to sites within a geographical region or to various locations within a corporately defined area.

  • Position will be a blend of home and office-based work.

  • Must be able to lift up to 25 pounds.

At Spark360, we believe in the power of people to make big changes. Its the spark that fuels our drive to empower individuals to lead healthier lives and to help build organizations with vibrant, thriving cultures. It powers our quest to find the best solutions through innovation, exploration, and collaboration. It focuses our efforts to provide employees not just with alternatives, but better benefits tailored to their lives. It bonds us as a team, one where everyone can and does make big contributions to shifting the healthcare paradigm.

Spark360 offers a generous benefits package with available Paid Time Off, Medical & Dental benefits, a 401(k) Retirement Savings Plan, Parental Leave, and much more. If youre ready to be a part of bringing a big change to life and helping us positively disrupt the healthcare landscape - all while enjoying great benefits, flexible schedules, and a generous amount of fun - get in touch with us.

Spark360 is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any protected class status.


Posted: 2020-08-10 Expires: 2020-09-09

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PART TIME Coach Care Navigator

Tyrone, PA 16686

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