9 days old

Recovery Associate

San Angelo, TX 76903
Regular Full Time
   

Responsibilities:
The Recovery Associate offers programs to borrowers while gathering information about their financial situation to match them with an appropriate solution in regards to their consumer purchases. This position requires collections and negotiations with borrowers as necessary.

Work from scripts
Negotiate with borrowers to collect delinquent accounts
Accurately complete the collection process for clients
Adhere to all industry standards
Manage and prioritize prospective pipeline and follow-up during appropriate time frames to initiate and close delinquent accounts
Meet or exceed individual and team goals
Perform other incidental and related duties as required and assigned
Required Skills and Knowledge:


Negotiation and persuasion skills
Easily adapt to rapid change
Excellent communication skills and phone presence
Impeccable work ethic
Ability to stay focused in a team structured call center environment
Time management and organizational skills
Demonstrate a high level of professionalism
Ability to multi-task and exercise sound judgment
Ability to work independently as well as in a team environment

Physical Requirements:

Sit/stand/walk 8-12 hours/day
Lift/carry/push/pull under and over 10lbs occasionally
Keying frequency, handling, reaching, fine manipulation
Education and Experience:


At least 12 months current related work experience in industries such as debt collections, investigation skills, skip tracing, call center background, outside sales, loan servicing, finance, banking or customer service.
High school diploma or GED

Performant Financial Corporation is an Equal Opportunity Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

NO AGENCY SUBMISSIONS
   


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Categories

Posted: 2021-01-07 Expires: 2021-02-14
Analytics, audit, and recovery services for healthcare, government and student loans.

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Recovery Associate

Performant Financial
San Angelo, TX 76903

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