1 hour

Senior Account Manager

Redmond, WA 98052
  • Jobs Rated


Responsible for the strategic guidance, planning and execution of human performance, employee engagement, and well-being programs with our clients. Additionally, Senior Account Managers use their client experience knowledge to make a difference. Heres how:



  • Facilitate client wellbeing initiatives and programs, providing leadership, innovative ideas, and problem solving strategies through conference calls, email communication, webinars, and onsite meetings

  • Prepare and present thoughtful recommendations for program design that are customized to the clients objectives and culture.

  • Able to work and communicate with larger enterprise and mid-sized clients and their senior leadership

  • Able to contribute in assisting with clients RFP or renewal response

  • Build rapport and relationships with client contacts and establish connections with decision makers

  • Develop project plans for each client and ensure on-time delivery and execution of each element of the well-being initiative

  • Work with Project Managers to ensure on-time, smooth program implementations and refreshes

  • Continuously gather feedback and work with internal Coaching, Health Screening, and Design teams to reach 50% initial program engagement and 20% ongoing engagement in challenges for each client's program

  • Respond to all client communications within one (1) business day, same day whenever possible

  • Manage multiple client programs at once with quick turn-around times

  • Proactively work with internal and external Support teams to find resolution to client issues/concerns in a timely manner, keeping relevant parties in the loop throughout the process

  • Work with Partner & client Engineering team to deliver launch, quarterly, and year-over-year reports to clients, highlighting wins and offering compelling recommendations for improvement

  • Earn client satisfaction scores of 4.0 or higher.80% account response rate

  • Serve as an escalation point for your client questions/concerns

Desired Skills, Experience + Education:

If you can accomplish the above, then youve got what it takes. Realistically though, youll need:

  • Experience with client populations of at least 2,000 employees or greater

  • Demonstrated experience in the well-being/wellness environment

  • Ability to be self-directed in prioritization of work and managing multiple projects simultaneously

  • Excellent written and verbal communication skills

  • Ability to learn quickly and adapt

  • Resourceful, resilient and comfortable with a degree of ambiguity, as the needs of each client are dynamic

  • Adaptable and able to succeed in ADUROs nebulous and agile environment

  • Proficient in the Microsoft office suite

  • Comfortable with emerging technologies and adept at using cloud-based programs

  • Proven and stellar presentation skills

  • Demonstrated consultative abilities

  • 4-6 years of client management experience

  • Ability to work with all teams; remaining highly respectful and collaborative in your communications

  • Excellent problem-solving skills

  • Experience with Salesforce earns you massive bonus points

  • Bachelors degree in Business, Communications, or a similar field




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Senior Account Manager

Redmond, WA 98052

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Redmond, WA

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51st2018 - Accountant
Overall Rating: 51/220
Median Salary: $69,350

Work Environment
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