18 days old

Senior Account & Program Manager (Large Accounts Focus)

Sunrise, FL 33351
  • Jobs Rated
    47th
Regular Full Time
   

Responsibilities:
The Sr. Account & Program Manager has responsibility to assist in sales efforts in acquiring new client opportunities and is also responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. Manage full range of project life cycle (Initiate, Plan, execute, close).

Essential duties:

Relationships and Collaboration
Build relational network within assigned accounts
Leads cross functional implementation teams
May mentor and train other Account & Program Managers


Sales and Marketing
Leverage relational network within assigned accounts to identify opportunities to expand Performants services footprint
Partner with sales executives to scope opportunity and develop sales discussions with the clients
Supports building definition of offerings for potential accounts as well as assigned account base
Shared responsibility for account financial growth targets
Conducts feasibility analysis as part of the sales and contracting process
Builds forecasting and growth plans for assigned accounts

Solution Delivery and Client Satisfaction
Develops implementation strategy, plan and resource requirements for new accounts or projects
Establishes metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live
Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer
Responsible for delivery of results according to scope of existing contract
Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services
Understands customer needs and appropriately manages customer expectations
Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks
Review and input to reporting and analytics for assigned accounts
Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports
Handles escalated problem solving and issue resolution
Has accountability for resolution of complex or escalated billing issues
Monitor overall account health and client satisfaction

Team Management
Direct and supervise work of small direct and expanded cross-functional account support team
Sets clear expectations aligned with company and account strategy
Provides coaching, feedback and holds accountability for results and behaviors
Serves as positive role model and leads by example in alignment with company mission, vision, and values

Internal Business Process Improvement
Participate in developing a program management process based on project and client services best business practices and procedures
Develop and ensure quality delivery of Client Training curriculums
Development, adoption and maintenance of Issue Escalation procedures
Participates in vendor selection and management
Required Skills and Knowledge:


Requires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities.
Ability to deal well with ambiguity. Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity.
Applies excellent interpersonal skills both in one-on-one situations and in larger group meetings.
Proven ability to work independently and in cross-functional teams, with customers and key stakeholders through collaboration, adapting and consulting.
Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success.
Ability to build strong relationships both internal and external to the organization
Exercises excellent judgment and possesses a keen attention to detail
Demonstrates initiative, creativity and innovation to drive excellent customer results and satisfaction
Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities
Ability to make good decisions and perform work independently to drive results given direction in the form of assigned goals objectives.
Demonstrated ability to provide excellent service to diverse clients and maintain positive attitude in fast paced, dynamic environment
Able to solve complex problems, and resolve disagreements with informed, rational debate.
Acts with confidence and achieves results
Builds credibility and trust
Mind-set of continuous improvement and adapts quickly to change
Strong computer application skills (Microsoft office suite, and others)
Experience in managing projects and programs with cross matrix teams
Ability to manage multiple projects simultaneously with exceptional organizational skills under pressure
Strong process, project and program management skills
Strong management skills in coaching, mentoring and training

Physical Requirements:


Sit/stand/walk 8-12 hours/day
Lift/carry/push/pull under and over 10lbs occasionally
Keying frequency, handling, reaching, fine manipulation
Education and Experience:


Minimum 8-10 years senior professional level experience in corporate or healthcare management environment.
Minimum 5-7 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more.     Minimum of 5 years of experience leading and directing large cross functional project teams.
Bachelors degree in business, finance, management, or related field
Certified coder, registered nurse, healthcare management or other medical field degree or certification for healthcare account focused positions preferred

Performant Financial Corporation is an Equal Opportunity Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

NO AGENCY SUBMISSIONS
   


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Posted: 2021-03-26 Expires: 2021-05-13

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Senior Account & Program Manager (Large Accounts Focus)

Performant Financial
Sunrise, FL 33351

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Accountant
47th2019 - Accountant
Overall Rating: 47/199
Median Salary: $70,500

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