15 days old

Supportive Services for Veteran Families (SSVF) Peer Support Specialist

Caritas of Austin
Austin, TX 78701

Job Title: Peer Support Specialist

Department: Programs

Program: Supportive Services for Veteran Families (SSVF)

Reports To: SSVF Program Manager

FLSA Status / Pay Type: Non-Exempt / Hourly



Caritas of Austin Values



We believe in the inherent dignity of all people, and we celebrate every persons uniqueness and contributions to our work.



We are committed to fairness and impartiality in the way we provide services and opportunities for service.



We are resolute in our mission to build wellbeing and end homelessness for the people we serve.



We have high standards for every aspect of our work, continuously raising the bar to provide the best experience and outcomes for everyone we serve.



We are leaders in meeting the most pressing needs of the Austin community, continually learning and improving to affect positive change.


Position Summary

The Peer Support Specialist provides direct outreach and pre-screening to potential individuals interested in enrolling in the Supportive Services for Veteran Families Program. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for veterans and their families. Individual will provide peer support, mentoring, and coaching to SSVF program participants to help them access and navigate community and veteran resources. This individual will also serve as a quality assurance representative to veteran households accessing SSVF funds and participate as a member of the strengths based Case Management team.


Essential Duties & Responsibilities


  • Identify locations frequented by potential veteran applicants (including veteran family members).

  • Provide direct outreach to veterans and their families in their naturally occurring environments (i.e. home visits and street outreach).

  • Engage and build rapport with target population.

  • Provide identification of and pre-screening for eligibility of potential applicants.

  • Coordinate initial screening and assessment with Case Management team.

  • Participate in Stand Downs and other VA/community outreach activities.

  • Provide client access to services and community resources as needed.


  • Provide peer support, mentoring, and coaching to SSVF participants through assistance in navigating and accessing veteran and mainstream resources.

  • Accompany veterans to appointments, when appropriate.

  • Provide peer support and mentoring in securing permanent housing.

  • Facilitate discussion and training in peer groups, as determined by the Case Management team.

  • Monitor and document participation, progress, referrals, and services provided to participant.

  • Assist Case Management team in preparing discharge plans and follow-up contact with SSVF program participants.

  • Complete paperwork and data reports as requested by the Program Manager.


  • Attend agency, community, and supervisory meetings, as needed.

  • Maintain working relationships with community agencies to provide comprehensive services to participants.

  • Maintain working relationships with veteran serving organizations.

  • Attend in-service trainings and outside conferences/workshops, as requested by the Program Manager.

Other Responsibilities

  • Complies with all applicable training requirements.

  • Complies with all company safety, personnel and operational policies and procedures.

  • Complies with work schedule to ensure effective operations of Agency programs.

  • Contributes positively as a member of a productive and cooperative team.

  • Performs other duties as necessary to fulfill the Caritas of Austin Mission.


Education & Experience

  • Certification as a Peer Support Specialist or Mentor; will also accept LCDC or equivalent qualification preferred.

  • Knowledge of and experience with the 12-step program for substance abuse or equivalent model.

  • This position is specific to an individual with prior military experience. Experience or education with human services, homelessness, and veteran resources is a plus.

  • Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities.

Computer Skills

  • Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook.

Knowledge, Skills, & Abilities

  • Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.

  • Flexible work schedule including evenings, nights, weekends and holidays.

  • Passionate about advocating for and empowering veterans experiencing homelessness.

  • Ability to set appropriate limits, work under deadlines and multi-task.

  • Ability to organize, prioritize, self-motivate, and deliver results.

  • Can demonstrate an attention to detail.

  • Must be assertive, curious, creative, tenacious, and flexible.

  • Ability to work collaboratively.

  • Excellent communication and listening skills.

  • Possess strong work ethics.

  • Successfully pass Law Enforcement background screening.

  • Valid Texas drivers license, ability to drive van or bus and have reliable transportation.

  • Mission-driven attitude supplemented with integrity and passion.

  • Adherence to the highest ethical standards, personally and professionally.

  • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.


Posted: 2019-10-05 Expires: 2019-11-04

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Supportive Services for Veteran Families (SSVF) Peer Support Specialist

Caritas of Austin
Austin, TX 78701

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